At Gold Lodge, we stand behind the quality of our jewelry. If you are not completely satisfied with your purchase, we offer exchanges only. We do not offer refunds or returns for cash or credit.

Please review the policy below before requesting an exchange.

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Exchange Eligibility

Items may be exchanged within 14 days of delivery.

To qualify for an exchange:

• The item must be unused and unworn
• The item must be in its original condition and packaging
• Proof of purchase or order confirmation must be provided

Items showing signs of wear, damage, or alteration may not be eligible for exchange.

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Non-Exchangeable Items

The following items are final sale and cannot be exchanged:

• Custom or personalized jewelry
• Special order items
• Resized or modified jewelry
• Clearance or final sale items

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Exchange Process

To request an exchange, please contact our team before sending the item back.

📧 Email: info@gold-lodge.com
📞 Phone: (806) 201-2527

Please include:

• Your order number
• The item you wish to exchange
• The item you would like in exchange

Once approved, we will provide instructions for returning the item.

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Exchange Value

The exchange item must be of equal or greater value.

If the new item is higher in price, the difference must be paid before shipment.

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Shipping for Exchanges

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

For your protection, we recommend using a trackable and insured shipping method.

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue quickly.

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Contact Information

Gold Lodge

📍 South Plains Mall
6002 Slide Rd
Lubbock, TX 79414

📞 (806) 201-2527
📧 info@gold-lodge.com